These Terms of Service ("Terms") govern your access to and use of the Serenity Book platform ("Service"), operated by Development Technologies Hub LLC ("Company," "we," "us," or "our"), a Utah limited liability company. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- "Service" — the Serenity Book software-as-a-service platform, including all websites, APIs, and related services operated by the Company.
- "Tenant" — a business or individual that subscribes to the Service to manage appointments and customers.
- "End Customer" — a person who books an appointment through a Tenant's booking page.
- "User" — any Tenant, Tenant administrator, Tenant staff member, or End Customer interacting with the Service.
- "Content" — any data, text, images, or other material submitted to the Service.
2. Accounts and Access
To use the Service as a Tenant, you must create an account and provide accurate, complete information. You are responsible for all activity that occurs under your account. You must promptly notify us of any unauthorized use. We reserve the right to refuse service, terminate accounts, or remove Content at our discretion.
You must be at least 18 years old and legally capable of entering into contracts to create a Tenant account.
3. Subscription and Billing
3.1 Free Trial
New Tenant accounts receive a 15-day free trial. A valid credit card is required to begin the trial. At the end of the trial, the card on file will be charged automatically unless the subscription is cancelled beforehand.
3.2 Subscription Fees
Subscriptions are billed monthly in advance. Fees are shown at the time of sign-up and may change with 30 days' notice to you. All fees are in U.S. dollars and are non-refundable except as expressly stated in these Terms or required by applicable law.
3.3 Platform Payment Processing
Tenant subscription fees are processed through Stripe on behalf of the Company. By subscribing, you also agree to Stripe's Terms of Service. We do not store full credit card numbers.
3.4 Stripe Connect — Tenant Payment Processing and Chargebacks
The Service offers an optional payment processing feature that allows Tenants to collect payment from their End Customers via Stripe Connect. When a Tenant enables this feature:
- The Tenant enters into a direct relationship with Stripe under the Stripe Connected Account Agreement. The Company is not a party to transactions between the Tenant and their End Customers.
- The Tenant is solely responsible for all payment disputes, chargebacks, and reversals initiated by End Customers in connection with charges processed through the Tenant's Stripe Connect account. This includes the disputed transaction amount, any fees assessed by Stripe, and any administrative costs associated with the dispute.
- Stripe may debit the Tenant's Connect account balance — or the Tenant's linked bank account — for any chargeback amount and associated fees in accordance with Stripe's policies. The Company has no obligation to cover, indemnify, or reimburse the Tenant for any such amounts.
- Tenants are responsible for maintaining reasonable business practices with their End Customers to minimize chargebacks, including providing clear cancellation policies, accurate service descriptions, and timely refunds where appropriate.
- The Company reserves the right to suspend or terminate a Tenant's access to the payment processing feature if the Tenant's chargeback rate exceeds thresholds set by Stripe or the Company, or if the Company determines that the Tenant's payment practices create unacceptable risk.
- The Company collects a per-transaction platform fee as disclosed at the time of feature activation. This fee is non-refundable regardless of whether the underlying transaction is later disputed or charged back.
By enabling payment processing, the Tenant acknowledges and accepts full responsibility for all transactions, disputes, and chargebacks arising from their use of the feature.
3.5 Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide pro-rated refunds for unused time.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation;
- Transmit spam, unsolicited messages, or harmful code;
- Attempt to gain unauthorized access to any part of the Service or another user's account;
- Scrape, crawl, or extract data from the Service without our written permission;
- Engage in any activity that disrupts or degrades the performance of the Service;
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
We reserve the right to suspend or terminate accounts that violate these restrictions.
5. Tenant Responsibilities
Tenants are solely responsible for:
- Their relationship with End Customers, including all payments collected from End Customers and compliance with applicable consumer protection laws;
- Maintaining accurate availability, pricing, and service information;
- Obtaining any required consents before collecting End Customer data;
- Any communications sent to End Customers through the Service;
- All payment disputes, chargebacks, and reversals arising from charges processed through the Tenant's Stripe Connect account, including associated Stripe fees (see Section 3.4);
- Complying with all applicable laws governing their business and industry, including laws relating to payment processing, consumer protection, and data privacy.
The Company is not a party to any transaction between a Tenant and an End Customer and bears no liability for the outcome of any such transaction, including any chargeback or dispute.
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Development Technologies Hub LLC. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.
You retain ownership of Content you submit. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display that Content solely as necessary to operate the Service.
7. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. HIPAA and Protected Health Information
Serenity Book is not a HIPAA-covered entity and does not function as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). The Service is designed for wellness businesses — such as massage studios, spas, yoga and meditation centers, and similar appointment-based businesses — that do not collect, store, or transmit Protected Health Information ("PHI") as defined by HIPAA.
Tenants must not use the Service to collect, store, or transmit PHI. If your business is a HIPAA Covered Entity (for example, a licensed medical practice, clinic, or healthcare provider) or operates as a Business Associate of a Covered Entity, you may not use the Service to process PHI without first entering into a separate written Business Associate Agreement ("BAA") with the Company. The Company does not currently offer a BAA, and no HIPAA-compliant configuration of the Service is available at this time.
By using the Service, Tenants represent and warrant that their use does not involve the collection or storage of PHI. Tenants who are uncertain whether HIPAA applies to their business should consult qualified legal counsel before using the Service. The Company assumes no liability for a Tenant's failure to comply with HIPAA or any other applicable healthcare privacy law.
9. Third-Party Services
The Service integrates with third-party services including Stripe (payments), Resend (transactional email), and Vonage (SMS reminders). These services are governed by their own terms and privacy policies. We are not responsible for the practices of these third parties.
10. SMS / Text Message Reminders
Tenants may enable automated SMS appointment reminders for their End Customers. The following terms apply to that feature:
- Consent required: SMS reminders are sent only to End Customers who explicitly opt in at the time of booking by checking an unchecked-by-default checkbox. Consent is collected per booking.
- Content: Messages are limited to appointment reminders. No marketing or promotional messages are sent via SMS.
- Opt-out: End Customers may reply STOP to any reminder message to opt out at any time. Reply HELP for help.
- Message and data rates: Standard message and data rates may apply based on the recipient's mobile carrier plan.
- Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
- Tenant responsibility: Tenants who enable SMS reminders are responsible for ensuring their use of the feature complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and any applicable state regulations.
For full details on how consent is collected, see our SMS Opt-In Disclosure page.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DEVELOPMENT TECHNOLOGIES HUB LLC AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify, defend, and hold harmless Development Technologies Hub LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising out of your use of the Service, your Content, or your violation of these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms shall be resolved exclusively in the state or federal courts located in Utah, and you consent to personal jurisdiction in those courts.
15. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
16. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion, with or without notice. Upon termination, your right to use the Service immediately ceases. Provisions that by their nature should survive termination will survive.
17. Contact
Questions about these Terms? Contact us at:
Development Technologies Hub LLC
Email: support@serenitybook.net
Website: serenitybook.net