These Terms of Service ("Terms") govern your access to and use of the Serenity Book platform ("Service"), operated by Development Technologies Hub LLC ("Company," "we," "us," or "our"), a Utah limited liability company. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- "Service" — the Serenity Book software-as-a-service platform, including all websites, APIs, and related services operated by the Company.
- "Tenant" — a business or individual that subscribes to the Service to manage appointments and customers.
- "End Customer" — a person who books an appointment through a Tenant's booking page.
- "User" — any Tenant, Tenant administrator, Tenant staff member, or End Customer interacting with the Service.
- "Content" — any data, text, images, or other material submitted to the Service.
2. Accounts and Access
To use the Service as a Tenant, you must create an account and provide accurate, complete information. You are responsible for all activity that occurs under your account. You must promptly notify us of any unauthorized use. We reserve the right to refuse service, terminate accounts, or remove Content at our discretion.
You must be at least 18 years old and legally capable of entering into contracts to create a Tenant account.
3. Subscription and Billing
3.1 Free Trial
New Tenant accounts receive a 15-day free trial. No credit card is required during the trial period. At the end of the trial, continued access requires a paid subscription.
3.2 Subscription Fees
Subscriptions are billed monthly in advance. Fees are shown at the time of sign-up and may change with 30 days' notice to you. All fees are in U.S. dollars and are non-refundable except as expressly stated in these Terms or required by applicable law.
3.3 Payment Processing
Payments are processed through Stripe. By subscribing, you also agree to Stripe's Terms of Service. We do not store full credit card numbers.
3.4 Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide pro-rated refunds for unused time.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation;
- Transmit spam, unsolicited messages, or harmful code;
- Attempt to gain unauthorized access to any part of the Service or another user's account;
- Scrape, crawl, or extract data from the Service without our written permission;
- Engage in any activity that disrupts or degrades the performance of the Service;
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
We reserve the right to suspend or terminate accounts that violate these restrictions.
5. Tenant Responsibilities
Tenants are solely responsible for:
- Their relationship with End Customers, including collecting payment in person and complying with applicable consumer protection laws;
- Maintaining accurate availability, pricing, and service information;
- Obtaining any required consents before collecting End Customer data;
- Any communications sent to End Customers through the Service;
- Complying with all applicable laws governing their business and industry.
The Company is not a party to any transaction between a Tenant and an End Customer. No payment processing occurs through the Service; all client payments are handled directly by the Tenant.
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Development Technologies Hub LLC. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.
You retain ownership of Content you submit. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and display that Content solely as necessary to operate the Service.
7. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. Third-Party Services
The Service integrates with third-party services including Stripe (payments) and SendGrid (email). These services are governed by their own terms and privacy policies. We are not responsible for the practices of these third parties.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DEVELOPMENT TECHNOLOGIES HUB LLC AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless Development Technologies Hub LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising out of your use of the Service, your Content, or your violation of these Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms shall be resolved exclusively in the state or federal courts located in Utah, and you consent to personal jurisdiction in those courts.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
14. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion, with or without notice. Upon termination, your right to use the Service immediately ceases. Provisions that by their nature should survive termination will survive.
15. Contact
Questions about these Terms? Contact us at:
Development Technologies Hub LLC
Email: support@serenitybook.net
Website: serenitybook.net